Frequently Asked Questions

What are your hours of operation?

We’re here 24/7, 365 days a year. For Zoom or in-person chats, we’re available Monday to Friday, 9 am–7 pm.

How can I contact support?

Just email support@unbelieve.ai or send a message through our website. We aim to reply fast.

Where are you based?

We’re a UK-based team working with businesses across the country. Everything’s handled remotely, but we’re always just a call away.

What exactly does Unbelieve AI do?

Unbelieve AI is a fully autonomous voice-powered sales engine that calls your leads within seconds of them opting in. It's not a chatbot or VA service—it's an AI system that handles real conversations, objections, and appointment booking 24/7 using natural-sounding voice technology.

Is this like a chatbot?

Not at all. Chatbots reply with text, our agents speak—using natural language. They sound human and can hold real-sounding conversations, not just repeat scripts.

General Questions

Service Questions

Is this just a glorified ChatGPT?

No. We do use top LLMs like ChatGPT and Google Gemini, but we build complete voice systems: speech-to-text, intelligent response flows, text-to-speech, integrated with your systems.

Can you integrate with our tech stack?

Yes. Our Agents work with over 500 tools: CRMs, calendars, and booking platforms, so setup is smooth and your business doesn’t have to change.

How fast can we get started?

Typically within a few days, depending on the use case and how much personalisation you need. We handle everything from integration to testing so you don’t need tech expertise.

What types of businesses do you help?

Any small or medium business that wants to save time and convert more leads. Whether you’re in trades, professional services, e-commerce or hospitality, if you’ve got a phone line and calendar, we can help.

AI-Specific Questions

Are users comfortable talking to a voice AI?

Yes, with one caveat. People respond best when the voice isn’t robotic. We add natural tone, pacing, and even little speech quirks to build trust, not just accuracy.

What about accents, speech variations, and errors?

Advanced voice models understand most accents and phrasing. We test and train your Agent using real customer samples so accuracy starts high, and only gets better.

Will the AI mistakenly mention competitors or say the wrong things?

No. We build tight, customised prompts and guardrails, then continuously monitor and tune them to keep the Agent honest, on-brand, and error-free.

What about data privacy and GDPR?

All data is encrypted end-to-end and processed in compliance with GDPR and UK privacy laws. We’re careful to ensure your customer data remains secure and private.

Can AI handle complex inquiries, or do you escalate to humans?

We can take a hybrid approach depending on you. AI handles routine queries and lead follow-up, and hands off complex or sensitive conversations to your team, keeping service high-quality.

Pricing Questions

What does it cost?

Costs start at £2k. After a quick discovery call, we’ll give you a customised, no-obligation quote that aligns with your goals and ROI targets.

Is it a one-off payment or subscription?

This all depends on the service or build you want. Most companies we work with prefer to partner with us on a long-term basis for support and adjustments as their business grows.

Account & Support

Do you offer ongoing support?

Yes. We monitor performance, optimise prompts, and update your Agent as your business changes. It’s a partnership, not a one-off setup.

Can I tweak my AI Agent after it’s live?

Absolutely. Want to change tone, voice, add call flows, or adjust logic? We handle revisions fast so your system stays in sync with your business needs.

What if I want to stop or pause?

No problem. You can pause or cancel anytime. We'll securely remove your data and won’t make things difficult.

If you still have questions, email support@unbelieve.ai